Refund Policy

Effective 28 September 2026

We want you to be happy with what you buy. This page explains how refunds and cancellations work for each product.

The Complete Budget Planner (Etsy digital download)

Because the template is delivered instantly as a digital file, Etsy's policy on digital downloads applies and purchases are generally final. That said, if the file does not open, is missing a tab, or does not match its listing, contact us within 30 days and we will fix it or arrange a refund through Etsy. We would rather solve the problem than argue about it.

Purple Dice premium subscription

• Cancel any time. Cancelling stops future charges. Premium features stay active until the end of the billing period you already paid for.
• First month guarantee. If premium is not what you expected, email us within 14 days of your first charge and we will refund it in full.
• Later months. Renewal charges are not refunded on a prorated basis, since you can cancel before any renewal. If you were charged after cancelling, or charged twice, tell us and we will refund the mistaken charge.
• Outages. If the bot is unavailable for a significant part of a billing period because of a problem on our side, we will credit or refund that period on request.

How to request a refund

Email support@vastaya.com with the email or Discord account used to purchase and a short description of the issue. Refunds are returned to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. We resolve refund requests quickly, and a chargeback takes longer for everyone involved.